Frequently Asked Questions

How many hotels and resorts do members receive exclusive wholesale rates at?


Club 1 Hotels offers exclusive members-only wholesale rates without restrictions at over 1.5 million hotels and resorts located in over 76,000 destinations and 203 countries as well as global vacation homes, 500 car rental companies, 250 airlines, activities and more.




How do I sign up?


Please select the “Create an Account” tab on our website and submit the required information. Once you have created your login credentials, you will be able to access our booking engine and begin booking your travel.




Which payment methods are accepted?


We accept Visa, MasterCard, American Express, Discover and Diners Club.




Can I purchase a membership if I live outside the U.S.?


Absolutely, Club 1 Hotels memberships are attractive to those frequent travelers who live in Canada, Latin America, Mexico, Europe, UAE and Asia, given our large inventory of hotels and resorts in over 203 countries, and over 1,200 airport club and VIP Lounge access located in 500 cities and 130 countries that is included in all of our memberships.




Can I purchase a membership as a gift?


Absolutely, Club1 Hotels memberships make the perfect gift for any frequent traveler. Please email MemberServices@club1hotels.com with the recipient's name and email address to reserve a gift membership.




I lost my login credentials, what should I do?


While on our Booking Engine login page, click "Forgot Password" and follow prompts to change your password.




How do I change or cancel my reservation?


You can cancel your reservation online in your Membership Portal. While logged in, click "My Account". From your account page, select "My Bookings: Cancel or review your existing reservations." Find the reservation you wish to cancel and click the blue "X" button. Prior to cancelling your reservation, please review individual hotel cancellation policies.




Do you offer Travel Insurance?


Travel insurance is available from Travel Guard, to learn more CLICK HERE or by calling Travel Guard at 800.826.1300.




Will I receive rewards points or credit towards hotel elite status with the hotel I stay with?


Policy and enforcement of policies vary by hotel chain (and often by individual hotels within chains). Rates booked through Club 1 Hotels are generally not eligible for points earning with most major Frequent Guest Programs, however, they do recognize your status/benefits. If you have any questions, we recommend asking the hotel at check-in how your Club 1 Hotels reservation will be treated by your Frequent Guest Program.




How do I get my confirmation number?


An email confirmation is sent to the email specified on your account immediately at the completion of your bookings along with your receipt. If you do not receive the confirmation email, please contact our Membership Services team at MemberServices@club1hotels.com.




I’m having trouble with my online booking, what should I do?


In the event of a site malfunction, or if you're not able to complete your booking, please text our Membership Concierge at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.




How do I book more than one room?


There is an option to book multiple rooms when starting a reservation. If you are looking to book more than 8 rooms, please text Member Services at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.




What do I need to give the property when I check-in?


All you need for check in is your photo ID and a credit card for any additional charges to the room.




Is my credit card secure?


While no company can guarantee 100% security, we use end to end encryption technology. We do not store any credit card information.




Do you charge my credit card when booking?


Yes, your credit card is charged at the time of booking.




How do I know the booking was canceled?


We will send you a cancellation number via email upon canceling online.




What if I forget to cancel my booking?


If you do not cancel your reservation, you will be charged for the entire stay.




What if I want to change my reservation during my stay?


Simply text our Member Service Team at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.




How do I submit a special room request for bedding, smoking preference, connecting room, etc.?


Simply type your request in the "Special Request" field on the checkout page. While requests are not guaranteed, we will contact the hotel promptly, and do our best to make it happen.




What is the Privacy Policy?


We protect your privacy. Please click on our Privacy Policy for our detailed policy.




Is the room rate per person or per night?


All rates displayed are nightly and are based on double occupancy per room, unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the listed occupancy may be subject to additional charges at the property’s discretion. Our booking fee and tax recovery are not included in the rates displayed. Resort fees and other surcharges that may be imposed by the hotel are not included.




Once I have made my reservation, will I receive any written confirmation from the hotel?


No, the email confirmation you receive from Club 1 Hotels is all you need. It displays your Club 1 Hotels booking number, the hotel information, the rate, confirmation number, and the hotel’s cancellation policy. If calling the hotel to confirm your reservation, please note it may take up to 5 business days to upload into their system. Don’t worry, your room is confirmed within our allotment.




Do hotels have minimum age requirement?


Please be aware that most hotels require you to be at least 18 years of age to check into a room. Some hotels with casinos may require you to be 21 years of age to check into a room. Please verify you or your party meet these age requirements prior to booking.




If I have a group, who do I contact?


Please email MemberServices@club1hotels.com with the details about your group. You may not book more than 8 rooms online for the same hotel/stay dates. If you wish to book 9 or more rooms, our Group Travel Specialist will assist you. You may be asked to sign a written contract and/or pay a non-refundable deposit, depending on the nature of your request.




I cancelled my booking. When will I receive my refund?


Refunds typically take up to 10-12 business days or the next cycle to show up on your credit card.




I had a problem at the property, can you help?


Absolutely, let us know what the problem at the property was and we will work with the property to ensure a satisfactory solution.




Can I use a credit card with an international billing address?


Yes, if you have a credit card with a billing address outside of the United States, you can use it to: pay for your membership, reserve hotel rooms, reserve rental cars, book activities and attractions, book vacation rental homes




What are the Member Services hours?


Our team is available: Monday-Friday 9:00am-8:00pm CST
Saturday/Sunday 10:00am-6:00pm CST Send us a text at +1 (312) 529-8474 or email us at MemberServices@Club1Hotels.com anytime during these hours. For emergencies only, please call us at +1 (312) 529-8474




Is there a change or cancellation fee?


No, we do not charge our members a cancellation fee. There may be applicable hotel charges if cancelled past the cancellation deadline. Please refer to your reservation confirmation for cancellation details.




Can I book for someone else?


Yes, you can book for someone else. Just remember to input their full name and contact phone number for the reservation.




Are rollaway beds/cribs available?


Most hotels offer rollaway beds and cribs. (Typically at a charge of $5.00 – $25.00 each.) Some may have restrictions on what room types will allow rollaway beds.




Is parking or free parking available?


Many hotels offer free parking to their guests. Although, most hotels located in downtown/major cities charge. Please visit the hotel website to confirm parking charges.




Are your hotels pet friendly?


Please contact the hotel directly to confirm if pets are allowed, and if there are any pet fees. Some hotels indicate that pets are allowed in their description, however there may be additional restrictions.




Is breakfast included in my room rate?


Hotel rates that include breakfast will be listed in the rate description. Please note that breakfast is limited to two persons per room.




How can I request a specific bed type?


Bed types are listed with room rates for selection. If you have questions about the bed types in the specified room rates, please reach out to our Membership Service Team.




Can I request a smoking room?


If smoking rooms are available, they will be specified in your room rate selection.




Can I book tax exempt hotels, car rentals, and/or activities?


Unfortunately, we do not provide tax-exempt options for our members.




How do I request a handicapped-accessible room?


If your preferred hotel does not show an accessible room option, please specify your needs in the Special Requests section at the checkout page and we will put in a request with the hotel.